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Sunday, 29 April 2012 20:00

Michigan 50 Companies to Watch: Team Support Services

Written by  MiBiz Staff
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Founded: 2000

Location: Kalamazoo
Management team: Charles Fierke, Renee McPharlan and Judy Lewis
Primary business: Information and records management
Employees: 99 in 2011; 120 expected in 2012

Team Support Services serves its clients by designing information and records management programs that allow its clients to reduce operating costs, make information readily accessible, minimize legal risks and ensure they are complying with regulations. In recent years, the company has been able able to expand the number of services it offers as well as its physical facilities, and it expects to double its revenue in the next year.


How have you managed to grow your company?

Our ability to grow as a company is directly tied to our people and their talent. Over the more than 11-year history of Team Support Services, we have made strategic shifts in focus to expand our suite of services. This has been made possible by the commitment, ever-growing expertise and dedication of our staff to build customized client relationships.

How did you survive the recession?

Although our economy has experienced a recession, the continued advancement of technology has resulted in the exponential growth of information. Nearly three years ago, we made a strategic decision to broaden our services beyond litigation support to service the records and information management needs of regulated businesses.

How do you innovate in your company?

Building strategic relationships and listening to the voice of our clients has been critical to the way we design and customize our records and information management solutions.

What’s the largest challenge you have in your business?

Over the past two years, Team Support Services has been fortunate to experience significant growth. With that came the need to enhance our infrastructure so we could meet the increasing demands while ensuring high quality deliverables. Key to this has been our investment in our staff, so they have the skills and tools necessary to be successful. We are thrilled with the opportunities presented to us and look forward to continued growth.

What’s your company’s biggest opportunity?

Increasing regulation in life sciences, finance and manufacturing result in new opportunities for us to utilize our expertise in records and information management.

Read 1369 times Last modified on Saturday, 04 August 2012 16:18

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