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Saturday, 11 August 2012 10:17

NOVO 1 to hire 200 for Holland call center

Written by  Kelly Hill
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HOLLAND — NOVO 1 plans to add 200 jobs to its Holland call center that already employs 175.

Fort Worth, Texas-based NOVO 1, which provides outsourced contact center management, said the expansion in Holland is a result of its work with Bloom Health, which specializes in assisting employers who provide health insurance coverage for their employees.

“We are looking for licensed insurance advisers or anyone interested in working as a customer service advisers,” said NOVO1 Senior Vice-President Jack Wilkie. “About half of these jobs will be seasonal and the other half will be permanent.”

Wilkie said that his company also is looking for a few employees with HVAC experience.

The new jobs will pay $13-$15 per hour, according to Wilkie.

“We don’t do telemarketing,” Wilkie said. “These are all in-bound calls, so we are looking for people … to work in customer service and who want to work for a friendly company.”

Wilkie also noted that NOVO 1 will help employees become licensed insurance advisers. “For the people who would like to be licensed advisers, we will help those candidates secure their licenses,” Wilkie said. “Pre-certification training is $500 and the test is $100 and the annual fee for the license is $5,500 and we will pay for all of that; and the person will own the license.”

The company opened a 37,000-square-foot customer-service facility in 2010.

Candidates can apply online at or by phone at (888) 706-6861.

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