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Tuesday, 25 March 2014 17:22

Grand Rapids call center to hire 350 people to accommodate new contract

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An international call center company plans to bolster its footprint in the West Michigan market with a new expansion.

Armed with a contract for new business from an existing client, Teleperformance USA plans to hire an additional 350 people at its Cascade Township call center over the next 90 days, the company confirmed to MiBiz.

Teleperformance, a Utah subsidiary of a French-owned multinational firm, needs to hire 260 people by May 11 to accommodate the additional call volume from its client, an unnamed wireless carrier, said Jim Phillips, the firm’s vice president of recruitment.

The “aggressive ramp” of hiring, as Phillips called it, marks Teleperformance’s second large round of recruiting in less than one year in West Michigan. The company opened its Cascade Township call center late last summer after receiving a $600,000 performance-based grant from the Michigan Economic Development Corp. (MEDC) and quickly hired 325 people.

The MEDC’s initial announcement in July said Teleperformance would create 500 jobs. After this spring’s round of hiring, the call center will have nearly 700 employees in greater Grand Rapids, Phillips said.

Most of the jobs are customer service-related and primarily focused on helping the customers of the wireless provider set up their accounts and answer billing questions, he said. The hiring spree comes as more large companies in the telecommunications sector are outsourcing this kind of work to third party providers, Phillips added.

In January, MiBiz reported that Teleperformance had closed its Ann Arbor office after a client — reported to be Google by Crain’s Detroit Business — had canceled its contract.

Teleperformance has a policy not to name clients, Phillips said.

Read 3914 times Last modified on Tuesday, 25 March 2014 19:01

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